Terms and Conditions

These Terms and Conditions form a binding agreement between you and Xpress Events Solution Limited (“Xpress”, “we”, “us” or “our”) concerning your access to and use of the Xpress Events Solution website, mobile experience and related services (the “Platform”).

By creating an account, ticking the acceptance box or continuing to use the Platform, you confirm that you have read, understood and agreed to these Terms. If you register for an organisation, you confirm that you have authority to bind that organisation. You must not register or use the Platform if you do not agree.

You must be at least 18 years old and legally capable of entering a contract. Registration information must be accurate, complete and kept current. You are responsible for protecting your password, account and devices, and for all activity carried out through your account unless you promptly report unauthorised access.

Each account must be used for its selected role. A “Client” plans or purchases event services. A “Vendor” offers event-related goods or services. Xpress may request identity, phone, address, business, bank or other verification and may restrict an account until checks are completed.

Xpress provides technology and support that help Clients discover Vendors, plan events, request and accept quotes, communicate, make protected payments and monitor delivery. Unless expressly stated in writing, the service contract is between the Client and the Vendor. Vendors are independent businesses and are not employees, agents or partners of Xpress.

Verification badges show that specified checks were completed at a point in time; they are not a guarantee of future performance, quality, licensing, safety or suitability. Clients remain responsible for assessing a Vendor before booking, and Vendors remain responsible for their services and legal obligations.

Vendors must provide truthful business details, prices, availability, experience, qualifications and portfolio samples; maintain all permits, licences, tax registrations and insurance required for their services; deliver professionally, safely and on time; protect Client and guest information; and communicate material changes without delay.

A Vendor must not use copied or misleading images, impersonate another business, manipulate ratings, substitute an agreed service without approval, increase an accepted price outside an approved change, or receive Platform-introduced payments off-platform. Xpress may withhold listing approval, remove content, suspend a listing or terminate an account where standards are not met.

Clients must provide an accurate event brief, date, location, guest estimate, access requirements and other information reasonably required for delivery. Clients must provide a safe and lawful venue, obtain necessary permissions, treat Vendors respectfully, pay agreed amounts when due and promptly approve or dispute completed milestones.

Clients must not create false enquiries, misuse Vendor proposals or samples, manipulate reviews, request unlawful services, or move a Platform-introduced booking or payment off-platform to avoid fees or safeguards.

A request or enquiry is not a confirmed booking. A booking becomes binding when the Client accepts the Vendor’s stated scope and agreed price and satisfies any required payment condition shown on the Platform. The confirmed booking, accepted quote and approved written changes form the service agreement between Client and Vendor.

Dates, deliverables, responsibilities and prices may be changed only with both parties’ recorded agreement. A Vendor may not alter an agreed booking price after acceptance. Additional work requested by a Client requires a separately accepted change before it becomes payable.

Payments are processed through an authorised payment service provider and the payment instructions displayed on the Platform. Xpress does not ask users to send card details through chat. A payment must exactly match the agreed milestone amount to be credited to that milestone.

Where a booking uses protected milestone payments, the booking may be divided into a deposit and balance, commonly 50% each where shown. Funds remain subject to the payment provider’s processing rules and the Platform’s release, refund and dispute procedures. Payment gateway charges, taxes and Platform fees will be disclosed where applicable before payment or in the relevant booking terms.

A Vendor is not entitled to a release merely because an event date has passed. Release occurs after the applicable completion confirmation, agreed milestone, expiry of a stated dispute window, or a dispute decision. Bank processing times may delay final settlement after release.

Cancellation and postponement rights depend on the accepted quote, work already completed, non-recoverable third-party costs, notice given, the reason for cancellation and applicable law. Any booking-specific cancellation terms presented before acceptance form part of these Terms. A Vendor cancellation or material non-performance may result in a full or partial refund, account sanction and recovery of losses where legally permitted.

A party seeking a refund or disputing delivery must notify Xpress promptly with relevant messages, receipts, photographs or other evidence. Xpress may temporarily hold funds while reviewing the matter, request further information and facilitate a fair resolution. Chargebacks must not be used fraudulently or to bypass an active dispute process.

Neither party is liable for delay caused by events reasonably beyond its control, including severe weather, flooding, public emergency, insecurity, government restriction, nationwide strike or major infrastructure failure, provided the affected party gives prompt notice and takes reasonable steps to reduce the impact. The parties should first consider rescheduling or a fair credit before cancellation.

Budgets, timelines, checklists, market insights and AI-generated execution plans are planning aids, not legal, financial, safety or professional advice. They may be incomplete or inaccurate and must be checked against actual Vendor quotations, venue rules, laws, safety needs and event circumstances before use. You remain responsible for final decisions and execution.

We process personal information in accordance with applicable Nigerian data protection law and our privacy notices. Information may be used to operate accounts, prevent fraud, facilitate bookings and payments, verify identity, provide support, improve services and comply with legal obligations.

Facial verification is used only where separately presented for security, identity, payout or sensitive transaction checks. Because facial information is sensitive personal data, Xpress will request specific consent at the point of enrolment or verification and provide relevant information about its use. General acceptance of these Terms does not replace that separate consent. Withdrawing necessary verification consent may limit features that cannot be provided safely without verification.

You retain ownership of content you upload. You grant Xpress a non-exclusive, worldwide, royalty-free licence to host, reproduce, resize and display that content for operating, promoting and improving the Platform and your listing or event activity. You confirm that you own the content or have all permissions required, including consent from identifiable people shown in event media.

The Xpress name, logo, Platform design, software and original materials belong to Xpress or its licensors. No user may copy, sell, reverse engineer or misuse them except as permitted by law or written authorisation.

Reviews must reflect genuine booking experiences and be factual, relevant and respectful. Xpress may investigate, restrict or remove content that is fraudulent, abusive, defamatory, unlawful, unrelated or submitted in exchange for an undisclosed benefit. Removal does not prevent either party from using the dispute process.

You agree to receive essential account, booking, payment, verification, security and service messages by in-app notification, email, SMS or another contact method you provide. Marketing communications remain subject to available consent and opt-out controls.

You must not use the Platform for fraud, money laundering, unlawful events, harassment, unlawful discrimination, threats, malware, data scraping, intellectual-property infringement, false identity, fake bookings, payment abuse, review manipulation, interference with security controls or any activity that violates Nigerian law or another person’s rights.

Xpress may investigate, restrict, suspend or terminate an account or listing where reasonably necessary to protect users, funds or the Platform; comply with law or a regulator; address suspected fraud, security risk or material breach; or respond to repeated poor performance. Where practicable, we will explain the action and provide a review channel.

Ending an account does not cancel accrued payment duties or automatically release protected funds. Pending bookings and funds will be wound down under the applicable booking, payment and dispute rules. Provisions concerning payment, intellectual property, liability, indemnity, disputes and records survive termination where their nature requires.

To the extent permitted by law, Xpress is not responsible for indirect, special or consequential loss, loss of profit or reputation, or a Vendor’s independent act or omission. Xpress’s total liability arising from the Platform will not exceed the Platform fees paid by the affected user during the six months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, gross negligence, or death or personal injury caused by negligence. Each user is responsible for loss reasonably caused by that user’s breach of these Terms, unlawful conduct, infringement of another person’s rights or failure to obtain required permissions.

A complaint should first be submitted through the Platform or to xpresseventssolution@gmail.com with relevant booking details. The parties will attempt in good faith to resolve it within 21 days. Consumer rights and remedies available under applicable Nigerian law remain unaffected.

These Terms are governed by the laws of the Federal Republic of Nigeria. A dispute not resolved through the internal process should first proceed to mediation. If mediation fails, the dispute will be finally resolved by a single arbitrator under the Arbitration and Mediation Act 2023, with the seat in Lagos, Nigeria and proceedings in English. Either party may seek urgent protective relief from a court of competent jurisdiction.

We may update these Terms to reflect changes in law, safety, payments or Platform services. We will provide reasonable notice of material changes and may require fresh acceptance before continued use. The version and effective date shown below identify the agreement accepted at registration.

If any provision is held unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. These Terms, the accepted booking details, applicable policies and any expressly incorporated notices constitute the agreement concerning Platform use.